GlocalMe

FAQ 10

• What is GlocalMe and how does it work?
• Which devices can I connect to my GlocalMe hotspot?
• What are the terms of guarantee for my GlocalMe hotspot device?
• If I'm interested in mobile hotspots, but I don't want to purchase the device.
• How do I use my portable hotspot to get wifi?

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Device & Troubleshooting 10

• Will I be able to make calls using GlocalMe hotspot devices?
• What is included in my GlocalMe hotspot device?
• What are the steps to activate my GlocalMe hotspot device?
• What can I do if I can connect to the GlocalMe hotspot device but I can't get online?
• Why won't my GlocalMe power on?

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Your Account 2

• Can I change my GlocalMe account?
• How many devices can be bound with one account?

Data & Coverage 24

• Where can I use GlocalMe hotspot devices?
• Is there coverage in…?
• What cell carrier do you support in the US and Canada?
• Is there coverage on a plane, cruise or out at sea (maritime coverage)?
• Do I need to buy several data plans if I travel to several countries?

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Order 7

• How can I order a GlocalMe portable hotspots?
• Can I order more than one GlocalMe hotspot devices?
• How can I pay for my order and is the payment environment secure?
• I have completed the order but did not receive my order confirmation.
• Can someone else buy data for my GlocalMe hotspot?

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Delivery & Shipping 7

• How long does it take for me to receive my GlocalMe hotspot device?
• Does GlocalMe ship internationally?
• What are the shipping costs for GlocalMe device?
• Who is responsible for the custom duty and import tax?
• Can I change my address?

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Return & Refunds 2

• How long will it take to receive my refund?
• Can I return my GlocalMe device?

Coverage & Usage 10

• Where will the WiFi rental work?
• Will it work on a cruise ship?
• Will it work on an airplane?
• How to use the WiFi?
• How to charge the hotspot?

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Order 9

• How to rent a GlocalMe WiFi
• Is there a minimum limit for the number of rental days?
• What is the activation start date?
• What if I am traveling to multiple destinations?
• How far in advance do I need to place my order?

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Delivery 4

• When will I receive my device?
• Can I change the shipping address or other information for my order?
• I need to change the shipping address for my order, but my order has shipped.
• What if the order arrives after I have left for my destination?

Return & Refund 6

• How can I return the device?
• Is there a fee associated with rental returns?
• What if I lost my return label?
• What if I am not able to return the device?
• How do I know you have received my return?

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Gifts 0

Coupons 0

Privacy policy 1

• Is using the internet with GlocalMe hotspot devices safe and secure?

Opt-out policy 0