There are multiple reasons as to why you may not have received your order confirmation:
• It is possible that you have entered your email address incorrectly.
• Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
• The order process may have not been completed correctly.
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via service@ucloudlink.com. Our customer support team will then check whether or not your order has come through.