Please check the settings of your GlocalMe hotspot device and make sure you have not turned off Internet access.
• Please check the signal strength and make sure you are within an area where your GlocalMe hotspot has network coverage (eligible country/region, and good signal).
• Check whether you have exceeded the allotted amount of mobile data and that you have sufficient data credit on your account
• Please use a USB cable to connect your GlocalMe device to your laptop and see if it works, if so, the problem comes from your phone settings.
If it is still not working, please contact our 24/7 Technical Support: service@ucloudlink.com