Return & Refund

How can I return the device?
Your rental order will come with a return label. Please attach the return label to an envelope containing the device and drop it off at any US post offices ...
Fri, 27 Aug, 2021 at 6:15 AM
Is there a fee associated with rental returns?
All rental returns are free, with the prepaid label included with your order.
Fri, 27 Aug, 2021 at 6:16 AM
What if I lost my return label?
Please contact customer service at supportus@ucloudlink.com, we will email you a new return label.
Fri, 27 Aug, 2021 at 6:19 AM
What if I am not able to return the device?
You are responsible for the safe and timely return of your GlocalMe Wifi device. If you fail to return the device back in time, you will be charged $9.99/da...
Fri, 27 Aug, 2021 at 6:20 AM
How do I know you have received my return?
You will receive a confirmation email once we have received your return.
Fri, 27 Aug, 2021 at 6:21 AM
Can I ask for a refund if I did not use the data package after receiving the device?
Yes. You could cancel the order after the shipment of the rental device. But we have to charge $19.90 for the cancellation. And the delivery cost of the ord...
Fri, 3 Sep, 2021 at 7:36 AM