FAQ

What is GlocalMe and how does it work?
GlocalMe is a small mobile hotspot device that fits in your pocket - like a portable router. This means you can always have an internet wireless connection ...
Mon, 16 Aug, 2021 at 6:43 AM
Which devices can I connect to my GlocalMe hotspot?
With your GlocalMe travel hotspot router you can connect multiple devices to the internet from computers, smartphones, tablets, cameras to watches and many ...
Mon, 16 Aug, 2021 at 6:44 AM
What are the terms of guarantee for my GlocalMe hotspot device?
GlocalMe mobile hotspots purchased directly from us have a 1-year guarantee from the date of purchase. If your travel hotspot device is defective within the...
Mon, 16 Aug, 2021 at 6:45 AM
If I'm interested in mobile hotspots, but I don't want to purchase the device.
Renting a mobile hotspot is generally a good option when you only need the hotspot for a short period of time e.g. business travel of only a few days. Pleas...
Sun, 4 Jul, 2021 at 10:31 PM
How do I use my portable hotspot to get wifi?
Download the GlocalMe APP on your phone first and create an account. Turn on the GlocalMe hotspot and retrieve the QR code under “Bind Device”. Scan Gloca...
Mon, 16 Aug, 2021 at 6:47 AM
Will I be able to make calls using GlocalMe hotspot devices?
GlocalMe portable devices offer only internet connection, therefore you won’t be able to make regular phone calls on our devices, but, you will be able to m...
Tue, 17 Aug, 2021 at 6:39 AM
What cell carriers do you support in the US and Canada?
We mainly support the signal of Verizon, AT&T and T-mobile in the US. And we can support Rogers and Bell in Canada.
Tue, 17 Aug, 2021 at 7:02 AM
Can you recommend suitable data package for Europe and Canada?
If you have purchased our GlocalMe device, we will recommend the data package on Special Data Offers page for a long-time trip. But if you only travel for f...
Tue, 17 Aug, 2021 at 7:02 AM
How does your rental service work?
1. Enter your destinations on the rental page and choose your preferred data plan. 2. Choose your activation start date and end date. The activation start ...
Tue, 17 Aug, 2021 at 7:03 AM
What should I do if I want to ask for a refund?
Simply follow these instructions. Please note, the device must be damage-free and returned in perfect condition. · Wrap the returned item(s) in the origina...
Tue, 17 Aug, 2021 at 7:03 AM