If you are not able to charge your GlocalMe portable device with your charger, please do the following:
• Check whether the charger is connected properly. If it is, please make sure the charger and the cord are in good condition.
• Please check whether the charger is a standard charger. Using non-standard chargers can result in being unable to charge the device.
• When your GlocalMe device temperature is too high, charging will automatically be turned off to ensure that the device is protected. Wait for charging to automatically resume after the device cools down.
• If the GlocalMe device has not been used for a long time, there may be very little power in the battery. Please charge it until a charging state.